FAQ's & Shipping


Product images.
All photographs are taken & loaded into my shop for you providing accurate images & product descriptions. Please keep in mind that sometimes monitor calibrations will differ from screen to screen so minimal colour variance may occur.

Privacy.
Your privacy is important to us & in no way are your details shared with anybody else or third party affiliates.

Payment
PayPal is out preferred payment gateway. Please note credit facilities are available.

How long does my order take & ship?
All orders take 7-10 days to create plus postage time. I do not keep stock of any products, everything is made to order.

How are orders shipped?
All parcels are sent via Mailforce, a registered contractor for Australia Post & Star Track to deliver. Orders are sent via registered post with tracking numbers emailed once your order has been shipped. All orders posted with Australia are charged at a $10 flat rate, unless free shipping is specified. Express post is definitely an option, please contact me for an additional fee.
Postage can take from 2-10 days depending on your location within Australia. Please note customer orders going to WA can take 7-10 days. TInternational customers please be patient, everything is registered & post times generally take at least 14-21 days to arrive.

How are my items shipped?
When shipping orders I make sure to have all products packed for protection. All products are mostly wrapped in tissue or cello bags, then posted in waterproof courier bag. 

International Shipping
I am more than happy to ship internationally, & have a flat rate of $20.00
Tracking numbers are provided.

 

What is the returns policy?
There are no returns for any products for reasons such as change of mind. Due to the nature of our personalised collection returns can not be made.
Unless of course there is a fault in your product
Extra care is taken on all product descriptions, what their size & content is, please be sure to read all details before ordering. If I have made an error which can happen as I am human, I will certainly refund or replace your purchase.
Unless plainly obvious like a personalised detail error, all items requiring a refund must be retuned for inspection. I follow all guidelines stated by consumer affairs.
Orders that have gone missing via post will be replaced after an enquiry has been made & all possible avenues have been used to locate it.

PAYPAL Disputes
If something has gone wrong with yor order like it's gone missing please communicate with me, there is always a solution before you hits the PayPal dispute button. It's OK we can work it out :)

Can I use your illustrations taken from web or blog posts?

I am happy for images to be used on your own blog posts, pinterest instagram & facebook page, but please be genuine enough to reference me & link back to my website. I would really appreciate it, as I work so hard creating them. All images are owned by me, ©Kylie Loy 

Sometimes I offer free downloads. Please use these for personal use only. They can not be reused for any form of sales.

Do you create custom work?

I sure do & welcome them. Please contact me for design rates., you can contact me hello@kylieloy.com to discuss your requirements.